NEXGEN Asset Management ("NEXGEN," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our websites (including nexgenam.com), mobile applications (e.g., NEXGEN Contractor Portal App, NEXGEN Mobile App, NEXGEN 311 App), services, and related solutions (collectively, the "Service" or "Site").
By using the Service, you agree to the practices described in this Policy. If you do not agree, please do not use the Service.
We collect information in the following ways:
We use information to provide, maintain, and improve the Service; process transactions; communicate (including via SMS); personalize experiences; analyze usage; comply with laws; prevent fraud; and for internal business purposes.
Our Service includes artificial intelligence ("AI") and/or Nami features, which may use machine learning, automated processing, or generative AI to deliver insights, predictive analytics, recommendations, automation, reporting, or other functionalities related to asset management.
We process your Customer Data (including inputs) to provide, operate, and improve these AI/Nami features. Unless you explicitly opt in through a separate agreement or setting, we do not use your Customer Data to train, fine-tune, or develop our AI models. AI/Nami outputs generated from your inputs remain your property, subject to the ownership terms in our Terms of Use.
AI/Nami features are provided "as is" and may produce inaccurate, incomplete, biased, or unexpected results. You must review and verify outputs before relying on them for financial, investment, compliance, or other decisions. We disclaim liability for errors, omissions, or consequences from AI use, consistent with our general disclaimers.
We may collect your mobile phone number to send important transactional or service-related notifications, account updates, alerts, support messages, or other non-marketing communications related to your use of the Service (including AI/Nami features).
By providing your phone number and opting in, you consent to receive text messages from NEXGEN. Message and data rates may apply. Frequency varies. Consent is not required to purchase or use the Service.
Opt-Out: Contact us at [email protected].
We do not share your SMS consent data with third parties except as needed to deliver messages or as required by law.
We use cookies, pixels, and similar technologies for functionality, analytics, and performance. You can manage preferences via your browser settings.
We may share information with service providers, in business transfers, for legal compliance, to protect rights and safety, or with your consent. We do not sell personal information.
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.
We retain information as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.
Depending on your location, you may have rights to access, delete, correct, or opt out of certain processing of your personal information. Contact us to exercise your rights.
Data may be transferred to or processed in the U.S. or other countries only with your consent and appropriate safeguards.
The Service is not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect their data.
We may update this Policy. Continued use of the Service constitutes acceptance of any changes.
NEXGEN Asset Management Inc.
4010 Lennane Drive
Sacramento, CA 95834
Email: [email protected]
Phone: 888-820-8880 x2
Last Updated: January 12, 2026